Privacy Policy
Last updated: October 28, 2026
ThankRank (“ThankRank,” “we,” “us,” or “our”) respects your privacy and is committed to explaining how personal information is collected, used, disclosed, and protected when you visit our website or use our software services.
This Privacy Policy applies to:
Our public website at https://thankrank.com.
Our application and customer dashboard at https://app.thankrank.com.
Our reputation management, review management, analytics, AI-assisted tools, integrations, and related features.
Communications you send to us, including through our website contact form or email.
ThankRank is operated by an individual in India under the ThankRank brand. References to “ThankRank,” “we,” “us,” or “our” refer to the individual operating the service under this brand. ThankRank is not represented as an incorporated company.
By accessing or using our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek that consent separately.
1. Information About Us
Service name: ThankRank
Website: https://thankrank.com
Application: https://app.thankrank.com
Privacy and support email: contact@thankrank.com
Operating country: India
Business address: 1B Mohanpura Road, Rajasthan, India
ThankRank provides software intended to help businesses manage online reviews, improve their online reputation, monitor visibility, and use AI-assisted tools and analytics.
For questions about this Privacy Policy or requests concerning personal information, contact contact@thankrank.com.
2. Information We Collect
The information we collect depends on how you interact with ThankRank, which features you use, the integrations you connect, and the information you choose to provide.
2.1 Information You Provide Directly
We may collect the following information when you contact us, register for an account, or use our services:
Contact information: Name, email address, business name, and the contents of messages submitted through our contact form or support channels.
Account information: Name, email address, authentication information, account preferences, account settings, and information needed to create and maintain your account.
Business information: Business names, business profiles, locations, website addresses, public business details, and other information you provide to configure the service.
Team information: Names, email addresses, roles, permissions, and account details of staff or team members invited to use a business account, where team functionality is available.
Customer content: Reviews, customer feedback, review responses, drafts, campaign content, uploaded materials, and other information you submit or manage through the platform.
Support communications: Questions, feedback, troubleshooting information, and other correspondence with our support team.
Please do not submit sensitive personal information through the service unless it is necessary, the feature supports it, and you are authorized to provide it.
2.2 Information From Connected Platforms
ThankRank is designed to let customers connect supported third-party platforms, such as Google Business Profile, Facebook, and other review or business platforms.
If you authorize a connection, we may receive or process information made available through that connection, depending on the permissions granted, the platform’s terms, and the integration’s functionality.
This information may include:
Business profile information.
Reviews, ratings, and review responses.
Publicly available business information.
Information needed to publish or manage authorized responses.
Connection identifiers, access permissions, and technical information required to maintain the integration.
You should connect only accounts that you own or are authorized to administer. You are responsible for ensuring that you have the necessary permissions to provide access to a business account or information belonging to others.
Third-party platforms independently control their services and may process information under their own privacy notices and terms.
2.3 AI-Assisted Features and Insights
ThankRank offers or may make available AI-assisted features, which may include review response suggestions, summaries, insights, business reporting, and AI visibility tracking involving services such as ChatGPT, Gemini, Perplexity, or other supported platforms.
When you use these features, we may process relevant prompts, review text, business information, instructions, reports, and related inputs to generate the requested output.
Depending on the feature and configuration, information may be processed by third-party AI or technology providers that help deliver the service. We use third-party AI technology providers for certain AI-assisted functionality, including reply generation, where the relevant integration is enabled. Other AI providers may be used for specific features where applicable.
Third-party AI providers may process information under their own terms, privacy notices, and service settings. Their data retention and model-improvement practices may differ. We do not make a blanket promise that customer content is excluded from every provider’s model-training or improvement processes.
AI-generated content may be incomplete, inaccurate, or unsuitable for a particular situation. You should review AI-generated replies and other outputs before publishing them or relying on them for business decisions.
2.4 Information Collected Automatically
When you visit the website or use the application, certain technical information may be collected automatically by us or our service providers, depending on the configuration.
This may include:
IP address and general network information.
Browser type, device type, operating system, and language settings.
Pages or application screens visited.
Dates, times, and duration of visits or sessions.
Referring pages and navigation information.
Error logs, performance information, and diagnostic data.
Account activity, feature usage, and security-related events.
We may use this information to operate the service, maintain security, troubleshoot errors, understand product usage, and improve performance. Analytics and other optional tracking will be used as configured and subject to applicable consent requirements.
2.5 Cookies and Similar Technologies
Our website and application may use cookies, local storage, pixels, tags, and similar technologies.
These technologies may support essential functions such as login sessions and security, remember preferences, measure usage, improve performance, or support advertising and campaign measurement if those tools are enabled.
The specific technologies used depend on the configuration of our public website, application, and third-party services. Optional analytics or advertising technologies may include tools provided by companies such as Google or Meta if we choose to enable them.
Please see our separate Cookie Policy for further information about cookie categories, optional tracking, and available preference controls.
2.6 Payment and Subscription Information
ThankRank offers free and paid service tiers. When you subscribe to a paid plan, your payment is processed securely by our third-party payment provider, Stripe.
We may process subscription status, plan selection, invoices, billing records, transaction references, and related account information to manage subscriptions and provide customer support.
Stripe processes payment card details and other financial information in accordance with its own terms and privacy policy. Depending on the payment integration, we may receive transaction confirmations, payment status, billing details, and other information necessary to manage your subscription and account.
We do not intentionally store full payment card details on our own systems where those details are processed directly by Stripe. The information collected and shared depends on the payment flow and configuration in use.
3. How We Use Information
We may use information for the following purposes, where applicable:
Providing the service: Create and administer accounts, deliver features, display and manage reviews, generate reports, and provide requested functionality.
Managing connected accounts: Establish authorized integrations and carry out actions requested by the customer within the permissions granted.
Providing AI-assisted functionality: Generate suggested replies, summaries, insights, and other outputs requested through the platform.
Communicating with you: Respond to inquiries, provide support, send important account notices, and communicate material service changes.
Operating and improving the platform: Understand feature usage, diagnose errors, maintain reliability, and improve usability and performance.
Security and abuse prevention: Protect accounts, detect suspicious activity, prevent misuse, and investigate potential violations of our terms.
Billing and administration: Manage subscriptions, invoices, payments, tax records, and related accounting processes.
Legal obligations and disputes: Maintain necessary records, respond to lawful requests, enforce agreements, and establish or defend legal claims.
Marketing: Promote ThankRank and measure campaign performance where permitted. Where required, we will obtain consent before using optional advertising technologies or sending certain marketing communications.
We will not use information for purposes materially incompatible with the context in which it was collected without an appropriate legal basis or consent where required.
4. Legal Grounds for Processing
Depending on the applicable law and the circumstances, we may process personal information on one or more of the following grounds:
To provide a service you request or perform an agreement with you.
To comply with applicable legal obligations.
With your consent, where consent is required.
For legitimate interests, where recognized by applicable law and where those interests are not overridden by relevant rights and protections.
To establish, exercise, or defend legal claims, where permitted by law.
Where processing relies on consent, you may withdraw that consent through the relevant control or by contacting us, subject to legal limitations and the consequences of disabling the associated feature.
The precise legal basis may vary by activity, location, and applicable legal requirements.
5. How We Share Information
We do not sell personal information to third parties as a business model. We may disclose or make information available in the following circumstances.
5.1 Service Providers
We may use third-party providers to operate ThankRank and deliver its features. Depending on the service and configuration, these providers may include:
Website Hosting & Delivery: Providers used for public website hosting and content delivery networks.
DNS and Security: Providers used for domain name system (DNS) management, network delivery, and security services.
AI-Assisted Functionality: AI technology providers used for reply generation, analytics, and insights, where the relevant integration is enabled.
Email Delivery: Email service providers used for transactional emails and related communications.
Payment Processing: Stripe for payment processing and subscription-related transactions.
Application Hosting & Data Storage: Secure cloud infrastructure, server hosting, and database providers used to host the ThankRank application and securely store platform data.
We may also use providers for storage, databases, monitoring, diagnostics, customer support, analytics, messaging, and other operational functions.
These providers may process information on our behalf or independently as described in their own terms and privacy notices. The exact information each provider receives depends on the feature being used and the configuration in place.
We seek to use appropriate service providers and safeguards for the processing involved. The inclusion of a provider in this section does not mean that every integration or feature associated with that provider is active for every customer.
5.2 Connected Platforms
When you connect an external account or request an action involving a third-party platform, we may exchange information with that platform as needed to provide the feature you authorized.
The third party may independently use information under its own terms and privacy notice. Your relationship with that provider is separate from your relationship with ThankRank.
5.3 Legal and Safety Reasons
We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, respond to valid legal process, protect rights or safety, investigate fraud or security incidents, or enforce our agreements.
5.4 Business Changes
If ThankRank undergoes a business transfer, acquisition, restructuring, or similar transaction in the future, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
5.5 With Your Direction or Consent
We may share information where you request or authorize the disclosure, or where disclosure is otherwise permitted by applicable law.
6. International Data Transfers
ThankRank is operated from India and is intended to serve customers internationally. Our providers or connected platforms may process or store information in countries other than the country where you live.
Where personal information is transferred internationally, we will take steps required by applicable law, which may include appropriate contractual protections, evaluating provider practices, or following applicable restrictions on cross-border transfers.
The countries involved depend on the providers and integrations used. Information about a specific provider’s processing locations may be available in that provider’s documentation and privacy notice.
7. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining security, resolving disputes, complying with legal obligations, and keeping necessary business records.
Retention periods may vary depending on the type of information, the feature involved, account status, legal requirements, and technical limitations.
When information is no longer needed, we take appropriate steps to delete it or anonymize it, subject to applicable law and legitimate retention requirements.
Some information may remain in backup systems or security logs for a limited period before being overwritten or deleted through routine processes. Information may also be retained where required to comply with law or establish, exercise, or defend legal claims.
7.1 Account Deletion
You may request account deletion by using available account controls, where supported, or by emailing contact@thankrank.com.
We will verify your identity or authority where reasonably necessary before processing a request. We will take reasonable steps to delete eligible personal information within a reasonable period following verification of the request, subject to applicable law, technical limitations, and legitimate retention requirements.
Some information may need to be retained for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes. Backup copies may persist for a limited period as part of routine backup and deletion processes.
Deleting a ThankRank account does not necessarily delete information retained independently by Google, Facebook, another connected platform, or a third-party provider. You may need to contact those providers or revoke access directly through their account settings.
8. Your Privacy Rights and Choices
Depending on your location and the laws that apply to you, you may have rights to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing activities where applicable law provides that right.
Request a copy or transfer of information where such a right applies.
Lodge a complaint with a relevant privacy regulator or supervisory authority.
Exercise other rights available under applicable privacy laws.
To make a request, email contact@thankrank.com with the subject line “Privacy Request.”
For your protection, we may verify that you control the relevant account or email address. If reasonably necessary, we may request additional information to confirm your identity or authority. We will avoid requesting more information than is reasonably necessary for verification.
We aim to respond within the period required by applicable law. We may decline or limit a request where permitted by law, such as when an exception applies or we cannot adequately verify the request. If we do so, we will explain the reason where legally required.
If you are contacting us on behalf of another person or business, we may ask you to demonstrate that you are authorized to act on their behalf.
9. India and Other Applicable Privacy Laws
ThankRank is operated from India. We intend to handle personal information in accordance with applicable privacy and data-protection laws, including relevant Indian requirements that apply to our operations.
The Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025 form part of India’s data-protection framework. The provisions applicable to ThankRank depend on the relevant commencement dates, the nature of our processing, and other applicable legal requirements.
Customers in other countries may also have rights under local privacy laws. This policy does not claim that every law applies to every customer, nor does it represent that ThankRank has obtained a certification or completed a formal legal compliance audit.
Where a law provides mandatory protections or rights that cannot lawfully be excluded, this policy does not intend to remove those protections.
10. Security
We take reasonable steps intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. These steps may include access controls, authentication measures, service-provider safeguards, and technical monitoring, depending on the configuration.
No website, online service, storage system, or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If a personal-data incident occurs, we will take appropriate action and provide notifications where required by applicable law.
11. Marketing Communications
We may send service-related messages, including account notices, security alerts, responses to support requests, and important information about the service.
If we send promotional emails, we will provide an unsubscribe option where required by law. Unsubscribing from promotional communications will not necessarily stop essential service or security messages.
Where marketing relies on consent, you may withdraw that consent at any time using the available preference controls or by contacting contact@thankrank.com.
12. Third-Party Websites and Services
ThankRank may contain links to third-party websites, services, integrations, or platforms. Those third parties operate under their own terms, privacy notices, and data practices.
We do not control the privacy practices of independent third parties. We encourage you to review their privacy notices before connecting an account, providing information, or using their services.
Our references to third-party products or platforms do not necessarily imply sponsorship, endorsement, or affiliation.
13. Children’s Privacy
ThankRank is a business-oriented service and is not intended for children under 18 years of age.
We do not knowingly seek to collect personal information from children under 18 through the service. If you believe a child has provided personal information to us, contact contact@thankrank.com so we can assess the situation and take appropriate action where required by law.
Where a higher age threshold or additional protections apply under applicable law, we will follow those requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy as ThankRank develops, introduces new features, changes service providers, or responds to legal or operational requirements.
When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing a material change.
We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how information is handled, contact us:
ThankRank
Operated by an individual in India under the ThankRank brand
Address: 1B Mohanpura Road, Rajasthan, India
Website: https://thankrank.com
Application: https://app.thankrank.com
Email: contact@thankrank.com
Please use the subject line “Privacy Request” for requests relating to personal information.